2011 Mercury Milan problems
Owners have filed 261 complaints about the 2011 Mercury Milan with NHTSA. Steering accounts for 29.1% of them — far more than any other system, ahead of power train at 11.5%.
Complaints261
Crashes1
Fires3
Injuries0
Deaths0
What owners report breaking
Steering 29.1% · 76
Power train 11.5% · 30
Exterior lighting 11.1% · 29
Engine 8.4% · 22
Vehicle speed control 8.4% · 22
Air bags 6.5% · 17
Electrical system 6.5% · 17
Fuel/propulsion system 5.7% · 15
Severity
Of those complaints, 1 describe a crash and 3 describe a fire.
Reading the numbers
Across the 6 model years of the Mercury Milan in this data, 2011 draws comparatively few complaints; 2010 is the outlier year.
Filings are rising — 21 in the last three years against 18 in the three before. For a vehicle this age that usually points to a wear-related failure owners are hitting now.
The median odometer reading at the time of complaint was 52,000 miles.
In owners' own words
Started car and warning message came on saying "power steering assist fault". And steering became almost impossible. I found out that my car is not included in the power steering recall. I am concerned the steering will go out while driving, and I cannot afford to get this problem repaired, and it should be ford's responsibility to include all affected vehicles in their recall. My Milan has about 66,000 miles. Steering · reported at 66,000 miles
The contact owns a 2011 Mercury Milan. The contact stated while starting the vehicle, the steering wheel was difficult to turn. The failure was more evident during the cold weather. The Service Power Steering warning light was illuminated. The vehicle was not taken to the local dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 260,000. Steering · reported at 260,000 miles
The contact owns a 2011 Mercury Milan. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was not diagnosed or repaired. Sam leman ford (1508 morrissey dr, bloomington, il) and the manufacturer were notified of the failure. The failure mileage was 166,000. Steering · reported at 166,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…