Ford / Fusion Hybrid / 2011
2011 Ford Fusion Hybrid problems
Owners have filed 166 complaints about the 2011 Ford Fusion Hybrid with NHTSA. Steering accounts for 25.9% of them — narrowly the most common, ahead of air bags at 20.5%.
Complaints166
Crashes7
Fires0
Injuries4
Deaths6
What owners report breaking
Steering 25.9% · 43
Air bags 20.5% · 34
Service brakes 12.7% · 21
Power train 7.2% · 12
Engine 7.2% · 12
Electrical system 6.6% · 11
Electronic stability control (ESC) 4.8% · 8
Structure 3.6% · 6
Severity
Of those complaints, 7 describe a crash, 4 report an injury and 6 report a death.
Reading the numbers
Across the 4 model years of the Ford Fusion Hybrid in this data, 2011 ranks 3rd by complaint volume — 2010 draws the most.
Filings have fallen off, 13 in the last three years against 59 in the three before. That is normal as a generation leaves the road.
The median odometer reading at the time of complaint was 73,220 miles.
In owners' own words
The contact owns a 2011 Ford Fusion Hybrid. While operating the vehicle, the steering wheel seized and became very difficult to maneuver. The "service power steering" and "service advance trac" messages displayed as the failure occurred. The failure was not diagnosed or repaired. The manufacturer and local dealer (adamson Ford in birmingham, al) were notified of the failure. The failure mileage was 88,000. Steering · reported at 88,000 miles
The power steering assist stops working and it is almost impossible to steer this has happened on 2 occasions in the last 3 months. The dash displays a power assist fault but there are no obd codes. This had a recall which I had the car in for and since it has happened a total of 3 times since. These have all occurred at low speed and the only way to clear it is to turn the car off and restart. Steering · reported at 32,000 miles
The contact owns a 2011 Ford Fusion Hybrid. While driving at approximately 40 mph, the steering wheel seized and the traction control and an unknown warning indicator illuminated. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Steering · reported at 60,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…