Volkswagen / Routan / 2010
2010 Volkswagen Routan problems
Owners have filed 359 complaints about the 2010 Volkswagen Routan with NHTSA. Electrical system accounts for 42.1% of them — far more than any other system, ahead of engine at 12.5%.
Complaints359
Crashes5
Fires7
Injuries15
Deaths0
What owners report breaking
Electrical system 42.1% · 151
Engine 12.5% · 45
Steering 6.4% · 23
Service brakes 6.4% · 23
Power train 6.1% · 22
Unknown or other 5.0% · 18
Structure 3.1% · 11
Electronic stability control (ESC) 2.5% · 9
Severity
Of those complaints, 5 describe a crash, 7 describe a fire and 15 report an injury.
Reading the numbers
Across the 4 model years of the Volkswagen Routan in this data, 2010 ranks 2nd by complaint volume — 2009 draws the most.
Filings have fallen off, 9 in the last three years against 40 in the three before. That is normal as a generation leaves the road.
The median odometer reading at the time of complaint was 71,500 miles.
In owners' own words
Nhtsa campaign id number: 11v151000. My car shuts off while driving it. It goes into auxiliary you need to safely pull it to the side of the road and restart it. This has occurred multiple times. Experience inadvertent ignition key displacement from the run to accessory position while driving causing the engine to shut off. An engine shutting off suddenly while driving could increase the risk of a crash. Electrical system · reported at 120,000 miles
Every once in a while the car does not start, everything works including the windows, lights but engine does not start. I have had battery, alternator, and starter replaced, and it is still doing it. Hard for repair shop to diagnose because it doesn't do it when it's there. Most of the time it finally starts after about 8 to ten times of periodically turning the key. The vehicle is stationary when this happens. Electrical system · reported at 109,000 miles
The contact owns a 2010 Volkswagen Routan. The contact stated that the vehicle failed to start and the 'bad key' message illuminated on the instrument panel. The vehicle was taken to the dealer where the technician replaced the key and reprogrammed the system. The manufacturer was made aware of the failure. The vehicle was not repaired. The vin was not available. The failure and current mileage was 70,000. Electrical system · reported at 70,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…