2021 Chrysler Pacifica problems
Owners have filed 670 complaints about the 2021 Chrysler Pacifica with NHTSA. Electrical system accounts for 21.8% of them — narrowly the most common, ahead of engine at 20.7%.
Complaints670
Crashes20
Fires1
Injuries18
Deaths0
What owners report breaking
Electrical system 21.8% · 146
Engine 20.7% · 139
Power train 17.6% · 118
Fuel/propulsion system 11.0% · 74
Unknown or other 7.8% · 52
Back over prevention 4.5% · 30
Vehicle speed control 3.3% · 22
Forward collision avoidance 3.1% · 21
Severity
Of those complaints, 20 describe a crash, 1 describe a fire and 18 report an injury.
Reading the numbers
Across the 12 model years of the Chrysler Pacifica in this data, 2021 sits 6th by complaint volume. 2017 draws the most.
Filings have fallen off, 268 in the last three years against 402 in the three before. The issues here may already have been addressed.
The median odometer reading at the time of complaint was 22,000 miles.
In owners' own words
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated âservice hybrid systemâ and âshift to parkâ error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous. Electrical system
Vehicle was having driving issues for months and dealership could not identify the issue. Van showed "check engine" light, stopped using electrical propulsion (while fully charged), and engine started making a lot of noise during driving. Vehicle was kept off the highway until it could be taken into the dealership for service. Dealership identified issue as battery pack coolant heater and replaced it. Electrical system
The Electric Coolant Heater (ECH) failed (Error Code P0E15), which is a critical component of the High Voltage Battery Thermal Management System. This failure disabled the vehicle's hybrid propulsion system and prevented the vehicle from operating in electric mode. This is a documented systemic issue (Ref: TSB S2208000203) that affects the driveability and safety of the vehicle's hybrid powertrain. Electrical system
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…