2020 Chrysler Pacifica problems
Owners have filed 259 complaints about the 2020 Chrysler Pacifica with NHTSA. Electrical system accounts for 23.2% of them — narrowly the most common, ahead of engine at 19.7%.
Complaints259
Crashes10
Fires3
Injuries13
Deaths0
What owners report breaking
Electrical system 23.2% · 60
Engine 19.7% · 51
Power train 14.7% · 38
Steering 12.0% · 31
Unknown or other 6.9% · 18
Fuel/propulsion system 3.1% · 8
Forward collision avoidance 2.3% · 6
Service brakes 1.9% · 5
Severity
Of those complaints, 10 describe a crash, 3 describe a fire and 13 report an injury.
Reading the numbers
Across the 12 model years of the Chrysler Pacifica in this data, 2020 draws comparatively few complaints; 2017 is the outlier year.
Filings are rising — 159 in the last three years against 92 in the three before. For a vehicle this age that usually points to a wear-related failure owners are hitting now.
The median odometer reading at the time of complaint was 37,000 miles.
In owners' own words
On 11.04.2023 @ approximately 12:45 hrs while driving in Austin Texas, congress & 5th, the Auto Start:/stop warning light came on my dash. I was driving downtown. I will continue to file complaints until this matter is taken seriously. If my family is injured/killed please know that NHTSA & Chrysler will be collectively grouped & liable. I urge you to take this matter seriously before itâs too late. Electrical system
While driving my kids to school I experienced my first loss of power on my vehicle, where an error message appeared in the instrument cluster stating "shift to P to start" with the P indicator on the shifter flashing. No check engine light was produced. I was on surface streets driving at 20mph, this could have been worse of I was on the freeway, especially with my kids in the vehicle. Electrical system
Vehicle was plugged into an outlet inside the resident's garage when smoke began to come from the battery located in the center floor board. Fire crews responded and unplugged the vehicle and pushed it out of the garage and cooled the battery that registered 350 degrees using a thermal imaging camera. No flames were present. National Fire Reporting Incident Number: 25-2040031 Electrical system
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…