2016 Mazda CX-5 problems
Owners have filed 628 complaints about the 2016 Mazda CX-5 with NHTSA. Exterior lighting accounts for 25.6% of them — the clear leader, ahead of electrical system at 11.3%.
Complaints628
Crashes52
Fires16
Injuries27
Deaths0
What owners report breaking
Exterior lighting 25.6% · 161
Electrical system 11.3% · 71
Service brakes 10.5% · 66
Unknown or other 9.1% · 57
Power train 8.1% · 51
Visibility/wiper 6.7% · 42
Engine 6.2% · 39
Air bags 3.0% · 19
Severity
Of those complaints, 52 describe a crash, 16 describe a fire and 27 report an injury.
Reading the numbers
Across the 9 model years of the Mazda CX-5 in this data, 2016 draws the most complaints of any of them.
Filings have fallen off, 94 in the last three years against 111 in the three before. The issues here may already have been addressed.
The median odometer reading at the time of complaint was 30,000 miles.
In owners' own words
Recall notice received march 2020. May 5 service call parts not available, emailed 3 more times and still no parts available or contact of any sort without my initiating. Called in september and was told I would get a letter within next month and that parts were still not available. Still no contact from Mazda as of october 15. Somehow they keep manufacturing cars but can't get around to manufacturing recall parts. Exterior lighting
The front headlights have been replaced twice on each side and I am waiting on both headlight assembly kits. They tell me it is a 1000.00 Plus cost to me. After speaking with national Mazda (not napleton) I was told they had to make a change. Shouod they not have a recall for this, while waiting for my left headlight my right went out while driving home last night. I now have no headlights for a 30k car. Help Exterior lighting · reported at 51,000 miles
Passenger side front daytime running light failed at 40k miles, just outside of warranty period. Took to dealership and was offered no assistance and required $1200 to fix/replace the entire headlight assembly. Unacceptable to pay for the technology package for led daytime running lights only for them to die at just over 3 years. Wrote a letter to Mazda north america corporate office 4 months ago but no response. Exterior lighting · reported at 40,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…