Volkswagen / Jetta / 2002
2002 Volkswagen Jetta problems
Owners have filed 885 complaints about the 2002 Volkswagen Jetta with NHTSA. Electrical system accounts for 17.2% of them — narrowly the most common, ahead of air bags at 12.4%.
Complaints885
Crashes41
Fires81
Injuries83
Deaths10
What owners report breaking
Electrical system 17.2% · 152
Air bags 12.4% · 110
Engine and engine cooling 12.1% · 107
Power train 11.9% · 105
Seats 11.5% · 102
Exterior lighting 6.8% · 60
Service brakes, hydraulic 5.8% · 51
Visibility 5.2% · 46
Severity
Of those complaints, 41 describe a crash, 81 describe a fire, 83 report an injury and 10 report a death.
Reading the numbers
Across the 25 model years of the Volkswagen Jetta in this data, 2002 ranks 3rd by complaint volume — 2009 draws the most.
Filings have fallen off, 11 in the last three years against 48 in the three before. That is normal as a generation leaves the road.
The median odometer reading at the time of complaint was 54,900 miles.
In owners' own words
In regards to investigation dp05004, I also experienced this same problem about 2 1/2 years ago. My 2002 Volkswagen Jetta engine lost power, and stalled. When the dealer checked my car they said it was my ignition coil and didn't inform me that there was an investigation. I was told I had to pay for the coils, which I did. I have a copy of my paperwork for the repairs. Is there anything I can do? Electrical system · reported at 100,000 miles
Vehicle lost power without warning in freeway traffic. After pulling over, car restarted. No indicator lights were noticed. Upon returning home, glow plug light lit twice with engine bucking. Dealer replaced glow plug wiring harness with a new part that was released by Volkswagen (VW) in october, 2003. Vw would not warrant replacement part or labor. Dealer stated this is not an unusual failure. Electrical system · reported at 61,000 miles
The contact owns a 2002 Volkswagen Jetta. The contact stated that when trying to use the turn signal they would not turn on; nor does the hazard warning lights function properly. The vehicle was inspected by an independent mechanic who advised her that there was an electrical failure because no fuses had blown out. The vehicle was not repaired. The failure and current miles were approximately 150,000. Electrical system · reported at 150,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…