2002 Toyota Sienna problems
Owners have filed 225 complaints about the 2002 Toyota Sienna with NHTSA. Structure accounts for 18.7% of them — the clear leader, ahead of latches/locks/linkages at 12%.
Complaints225
Crashes16
Fires7
Injuries19
Deaths0
What owners report breaking
Structure 18.7% · 42
Latches/locks/linkages 12.0% · 27
Electrical system 11.1% · 25
Service brakes, hydraulic 9.3% · 21
Engine and engine cooling 7.1% · 16
Tires 6.7% · 15
Power train 5.8% · 13
Steering 4.4% · 10
Severity
Of those complaints, 16 describe a crash, 7 describe a fire and 19 report an injury.
Reading the numbers
Across the 19 model years of the Toyota Sienna in this data, 2002 sits 16th by complaint volume. 2004 draws the most.
Filings are rising — 5 in the last three years against 4 in the three before. For a vehicle this age that usually points to a wear-related failure owners are hitting now.
The median odometer reading at the time of complaint was 70,315 miles.
In owners' own words
Both sliding passenger doors and rear hatch door will break and not open. We have had at least 8 incidents of doors not opening, and latches breaking not allowing access to vehicle. On one occasion, door was jammed in the open position and not able to close completely. Toyota advised door cable in door was too long and dealer took care of it and there should be no more problems. Problem recurred on 3/6/08. Structure
The carrier, cable, mount and bolts have severely rusted causing the mechanism to bind and lock-up. The entire mechanism has no corrosion resistance and is exposed to the environment and thus is susceptible to corrosion and severe rusting. Spare tire carrier jammed when changing a flat tire with spare making reinstalling difficult. Lowering of spare tire will jam preventing replacement of a flat tire. Structure · reported at 68,000 miles
Corrosion on the spare tire carrier and cable. Causes: 1) binding of cable preventing lowering of spare tire 2) slipping of carrier and cable; possibly causing sudden drop; 3) weakening of carrier and cable, and 4) sticking of carrier and cable causing jamming preventing spare tire from being lowered or lowered in a jerking and unsafe manner. 2002 Toyota Sienna fwd, with spare tire carrier. Structure · reported at 65,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…