Chrysler / Pacifica Plug-In Hybrid / 2018
2018 Chrysler Pacifica Plug-In Hybrid problems
Owners have filed 375 complaints about the 2018 Chrysler Pacifica Plug-In Hybrid with NHTSA. Electrical system accounts for 22.1% of them — narrowly the most common, ahead of hybrid propulsion system at 20%.
Complaints375
Crashes7
Fires19
Injuries4
Deaths0
What owners report breaking
Electrical system 22.1% · 83
Hybrid propulsion system 20.0% · 75
Engine 16.8% · 63
Power train 10.4% · 39
Unknown or other 9.1% · 34
Fuel/propulsion system 5.1% · 19
Vehicle speed control 3.5% · 13
Steering 1.9% · 7
Severity
Of those complaints, 7 describe a crash, 19 describe a fire and 4 report an injury.
Reading the numbers
Across the 4 model years of the Chrysler Pacifica Plug-In Hybrid in this data, 2018 draws the most complaints of any of them.
Filings have fallen off, 52 in the last three years against 167 in the three before. The issues here may already have been addressed.
The median odometer reading at the time of complaint was 5,492 miles.
In owners' own words
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the dealer had completed the recall repair of NHTSA Campaign Number 23V010000 (Electrical System, Hybrid Propulsion System) on the vehicle; however, after the repair, the message "Service Hybrid Battery," was displayed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000. Electrical system · reported at 50,000 miles
Pull into garage with <1% hybrid battery. Pressed the power button and the Pacifica threw an error about servicing the transmission and it would not disconnect the power to shut off the vehicle. Opened the hood and disconnected the 12v battery to complete remove electric from the system. The van completed a shutdown. Reconnected the 12v battery and closed the hood. Car returned to working conditions. Electrical system
The car totally shut off when driving 20 mph. Full tank of gas. Brand new car with 5,000 miles on it. Called Chrysler -- they left us abandoned mid-road, they said it would take the 90 minutes. We purchased the top, perpetual warranty. Called aaa who got the car onto a flatbed. But no way to get it off because wheels are locked. Chrysler non-responsive. Car non-responsive. Electrical system · reported at 5,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…