Chrysler / Pacifica Plug-In Hybrid / 2017

2017 Chrysler Pacifica Plug-In Hybrid problems

Owners have filed 127 complaints about the 2017 Chrysler Pacifica Plug-In Hybrid with NHTSA. Electrical system accounts for 24.4% of them — the clear leader, ahead of hybrid propulsion system at 15%.

Complaints127

Crashes2

Fires11

Injuries7

Deaths0

What owners report breaking

Electrical system 24.4% · 31

Hybrid propulsion system 15.0% · 19

Fuel/propulsion system 14.2% · 18

Engine 13.4% · 17

Power train 11.8% · 15

Unknown or other 7.9% · 10

Steering 3.9% · 5

Service brakes 3.1% · 4

Severity

Of those complaints, 2 describe a crash, 11 describe a fire and 7 report an injury.

Reading the numbers

Across the 4 model years of the Chrysler Pacifica Plug-In Hybrid in this data, 2017 ranks 3rd by complaint volume — 2018 draws the most.

Filings are rising — 73 in the last three years against 19 in the three before. For a vehicle this age that usually points to a wear-related failure owners are hitting now.

The median odometer reading at the time of complaint was 10,500 miles.

In owners' own words

The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger. Electrical system

I received a letter from Chrysler instructing not to charge Pacifica hybrid and to park it away from the house because they have experienced several fire. I paid a high price to purchase a plug in hybrid, and when gas prices are at their highest, I am unable to use the electric battery. Most of my driving is done within range of the battery and not being able to charge and use it is very costly. Electrical system

Three notable issues. First, the electrical system randomly crashes and I receive a huge glaring 9-1-1 error screen that the vehicle phone system needs service. Second, the onboard charging system does not charge correctly leading me to believe failure is occuring. Lastly, the drivers automatic side sliding door often malfunctions which could cause injury Electrical system · reported at 300 miles

Verbatim from NHTSA filings. Complaints are unverified owner reports.

Safety recalls

Checking NHTSA for open recalls…

Other Chrysler Pacifica Plug-In Hybrid years

2018 375 complaints · 22.1% electrical system 2020 107 complaints · 23.4% electrical system 2022 219 complaints · 25.1% power train

Compare all 4 model years →