Volkswagen / Golf / 2011
2011 Volkswagen Golf problems
Owners have filed 151 complaints about the 2011 Volkswagen Golf with NHTSA. Fuel/propulsion system accounts for 19.9% of them — narrowly the most common, ahead of power train at 13.9%.
Complaints151
Crashes6
Fires4
Injuries2
Deaths0
What owners report breaking
Fuel/propulsion system 19.9% · 30
Power train 13.9% · 21
Fuel system, diesel 12.6% · 19
Electrical system 11.9% · 18
Engine 9.9% · 15
Air bags 7.9% · 12
Engine and engine cooling 7.3% · 11
Unknown or other 2.6% · 4
Severity
Of those complaints, 6 describe a crash, 4 describe a fire and 2 report an injury.
Reading the numbers
Across the 7 model years of the Volkswagen Golf in this data, 2011 ranks 3rd by complaint volume — 2015 draws the most.
Filing volume has held steady, 8 in the last three years against 9 in the three before.
The median odometer reading at the time of complaint was 28,000 miles.
In owners' own words
I was driving my vehicle at approximately 35mph, after just having left a store. All of a sudden the engine started making a "clunky" sound and the hud displayed "service engine". I pulled to the side of the road and shut off the engine. I tried to refire the engine thinking perhaps there was a hiccup in the fuel lines. The vehicle restarted with the same clunky sound, and abruptly stalled within 5 seconds. Fuel/propulsion system · reported at 29,000 miles
The contact owns a 2011 Volkswagen Golf. The contact stated that while driving at 35 mph, the vehicle stalled without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. Fuel/propulsion system
Had been driving for about 70 miles stopped for about 20 minutes. Restarted car drove 1/2 mile to the freeway made the turn on to the freeway and the car would not accelerate and came to a stop. I was lucky enough to get it off the highway and on to the shoulder. Dealer says it is contaminated fuel and the fuel pump failed. Fuel/propulsion system · reported at 21,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…