2009 Mercury Mariner problems
Owners have filed 422 complaints about the 2009 Mercury Mariner with NHTSA. Steering accounts for 39.6% of them — far more than any other system, ahead of engine at 12.6%.
Complaints422
Crashes11
Fires0
Injuries4
Deaths0
What owners report breaking
Steering 39.6% · 167
Engine 12.6% · 53
Power train 10.4% · 44
Vehicle speed control 9.7% · 41
Electrical system 5.2% · 22
Unknown or other 3.6% · 15
Fuel system, gasoline 3.6% · 15
Fuel/propulsion system 3.6% · 15
Severity
Of those complaints, 11 describe a crash and 4 report an injury.
Reading the numbers
Across the 5 model years of the Mercury Mariner in this data, 2009 ranks 2nd by complaint volume — 2008 draws the most.
Filings have fallen off, 28 in the last three years against 55 in the three before. That is normal as a generation leaves the road.
The median odometer reading at the time of complaint was 93,456 miles.
In owners' own words
The contact owns a 2009 Mercury Mariner. While at a traffic light, there was a knocking in the steering wheel. The contact stated that an electric power steering assist warning light was illuminated. The vehicle was not diagnosed nor repaired. The vehicle was not included in nhtsa campaign number: 14v284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 107,000. Steering · reported at 107,000 miles
My power steering stopped working the message on my dashboard indicates that the power steering assist fault indicator illuminated. When this happen I was driving on a city street and had to pull over. I was able to get the car home and it's now parked in the driveway I can't drive my car because it is very hard to steer without the power steering. I have never received a recall notice regarding the problem Steering · reported at 165,000 miles
The power steering failed and my car became extremely difficult to steer. After sitting for several days it worked properly, but then failed again.On 2-9-16 autonation ford, st petersburg fl,replaced the steering column at a cost to me of $1306.27.This automobile is a 2009 Mercury Mariner vin [xxx] information redacted pursuant to the freedom of information act (FOIA), 5 u.S.C. 552(B)(6). Steering
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…