Mercury / Mountaineer / 2004
2004 Mercury Mountaineer problems
Owners have filed 271 complaints about the 2004 Mercury Mountaineer with NHTSA. Structure accounts for 31.4% of them — narrowly the most common, ahead of power train at 24.7%.
Complaints271
Crashes20
Fires2
Injuries17
Deaths0
What owners report breaking
Structure 31.4% · 85
Power train 24.7% · 67
Vehicle speed control 7.7% · 21
Electrical system 5.9% · 16
Air bags 4.4% · 12
Engine and engine cooling 4.4% · 12
Unknown or other 3.3% · 9
Engine 3.0% · 8
Severity
Of those complaints, 20 describe a crash, 2 describe a fire and 17 report an injury.
Reading the numbers
Across the 11 model years of the Mercury Mountaineer in this data, 2004 sits 4th by complaint volume. 2002 draws the most.
Filings have fallen off, 7 in the last three years against 19 in the three before. That is normal as a generation leaves the road.
The median odometer reading at the time of complaint was 70,000 miles.
In owners' own words
The contact owns a 2004 Mercury Mountaineer. The contact noticed a crack in the rear liftgate panel of her vehicle. The crack curves around the Mercury logo located on the rear panel. The contact called the dealer and the manufacturer and was informed that they would give her 20% off the repair since her vehicle was out of warranty. The failure mileage was 60,000. Updated 03/12/09. *Lj updated 03/13/09. Structure · reported at 60,000 miles
The hinge pin on the rear lift gate window on my 2004 Mercury Mountaineer snapped. Fortunately, the right side hinge held, preventing the entire window from falling to the ground. I did manage to get it closed despite the fact that the entire lift gate slipped downward from its proper position. This seems like a very dangerous defect, especially since the added stress could easily break the other hinge. Structure · reported at 89,700 miles
2004 Mercury Mountaineer-the rear hatch hinge broke. Looks like it is corroded. Have not found out how much this costs because of lack of money. Have found numerous reports online and even a recalls for the year before this for the same thing. Why isn't this being recalled? I am a 5ft 2 inch woman, and I had to catch this when it fell off. It could have broken my legs. Structure
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…