Mercedes-Benz / Sprinter 2500 / 2020
2020 Mercedes-Benz Sprinter 2500 problems
Owners have filed 134 complaints about the 2020 Mercedes-Benz Sprinter 2500 with NHTSA. Electrical system accounts for 15.7% of them — narrowly the most common, ahead of forward collision avoidance at 14.9%.
Complaints134
Crashes5
Fires1
Injuries0
Deaths0
What owners report breaking
Electrical system 15.7% · 21
Forward collision avoidance 14.9% · 20
Power train 13.4% · 18
Engine 11.2% · 15
Service brakes 7.5% · 10
Unknown or other 6.7% · 9
Lane departure 6.0% · 8
Steering 6.0% · 8
Severity
Of those complaints, 5 describe a crash and 1 describe a fire.
Reading the numbers
Filings have fallen off, 22 in the last three years against 101 in the three before. The issues here may already have been addressed.
The median odometer reading at the time of complaint was 3,400 miles.
In owners' own words
The rear camera has gone out on numerous occasions. When I place the vehicle in reverse, my infotainment displays a black area with a camera with a line through it, indicating the rear camera is not working. Iâm not sure if itâs the same issue as issue â21V411â that affected other 19-21 Mercedes Sprinter vans but it seems like it from what was described. Electrical system
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the brakes applied independently. The contact stated that the brake warning light was illuminated. The local dealer was made aware of the failure. The vehicle was not diagnosed and continued to experience failure. The manufacturer had been informed of the failure. The failure mileage was approximately 18. Service brakes · reported at 18 miles
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving 60 MPH, the passengerâs sideview mirror started rattling, making it difficult to see out the mirror. The vehicle was taken to the dealer and the housing of the mirror was pushed back into place; however, the failure persisted. The manufacturer was not contacted or notified of the failure. The failure mileage was 700. Visibility · reported at 700 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…