Ford / Redundant C-MAX Hybrid / 2013
2013 Ford Redundant C-MAX Hybrid problems
Owners have filed 177 complaints about the 2013 Ford Redundant C-MAX Hybrid with NHTSA. Electrical system accounts for 28.2% of them — far more than any other system, ahead of engine at 9.6%.
Complaints177
Crashes12
Fires0
Injuries9
Deaths0
What owners report breaking
Electrical system 28.2% · 50
Engine 9.6% · 17
Steering 8.5% · 15
Power train 8.5% · 15
Structure 7.3% · 13
Latches/locks/linkages 6.2% · 11
Unknown or other 4.5% · 8
Service brakes 4.0% · 7
Severity
Of those complaints, 12 describe a crash and 9 report an injury.
Reading the numbers
Filing volume has held steady, 12 in the last three years against 14 in the three before.
The median odometer reading at the time of complaint was 30,000 miles.
In owners' own words
After shutting the vehicle off, the battery has been dead when trying to restart (overnight or after work). This has occurred 3 times since new in 2013 - once at 11,900 miles on 12/30/13; once at 33,069 miles on 7/.10/15; And now yesterday at 38,xxx miles on 3/17/2016. There has been no warning, no warning lights prior, and the battery has checked out fine during routine maintenance occurring before the incidents. Electrical system · reported at 11,900 miles
My car has been completely electrically dead approximately 4 times. When it is fixed it eventually happens again. I have to use the key in the key fob to open the car and when I push the start button it doesn't start. The batteries in the key fob are not dead. It is very worrisome to not know if my car will start. This happens in a parked and turned off situation. Electrical system · reported at 40,000 miles
The contact owns a 2013 Ford c-max hybrid. The contact stated that the battery failed to remain charged. The vehicle was towed to the dealer, who diagnosed that the battery needed to be replaced. The vehicle was repaired but the failure recurred on numerous occasions. The manufacturer was not made aware of the failure. The failure mileage was unavailable. Electrical system
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…