2002 Chevrolet Impala problems
Owners have filed 1,077 complaints about the 2002 Chevrolet Impala with NHTSA. Electrical system accounts for 29.7% of them — the clear leader, ahead of exterior lighting at 12.2%.
Complaints1,077
Crashes52
Fires42
Injuries47
Deaths0
What owners report breaking
Electrical system 29.7% · 320
Exterior lighting 12.2% · 131
Engine and engine cooling 10.1% · 109
Engine 7.0% · 75
Service brakes, hydraulic 6.1% · 66
Steering 5.7% · 61
Air bags 4.4% · 47
Power train 3.4% · 37
Severity
Of those complaints, 52 describe a crash, 42 describe a fire and 47 report an injury.
Reading the numbers
Across the 19 model years of the Chevrolet Impala in this data, 2002 sits 5th by complaint volume. 2004 draws the most.
Filing volume has held steady, 13 in the last three years against 12 in the three before.
The median odometer reading at the time of complaint was 79,542 miles.
In owners' own words
I have a 2002 chevy Impala,door locks,lock an unlock by there self draining the battery,dome light stays on blinkers don't work there's a clicking sound coming out of fuse box dash lights and head lights blink car starts but runs erratically,replaced turn signal switch did not help,wipers stay in the up rite position also,I've tried contacting gm no luck,do not trust dealership been ripped off more than once. Electrical system
The contact owns a 2002 Chevrolet Impala. The contact stated that after starting the vehicle, the key released from the ignition switch without warning. The contact mentioned that the failure occurred after the vehicle was serviced under nhtsa campaign number: 14v400000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown. Electrical system
The passlock security system in my car disables my fuel and my starter. I have been stuck places before because the car won't start. The security message is on and so is the battery along with service vehicle soon. The car will not start and hasn't for months now. I am very upset, my radio says locked and I have tried everything to get my car to start. It will leave me stranded at some point if it starts. Electrical system · reported at 159,000 miles
Verbatim from NHTSA filings. Complaints are unverified owner reports.
Safety recalls
Checking NHTSA for open recalls…